Privacy Policy

Last updated: [07/15/2025]

1. Who We Are

Welcome to SafeWatch UK. We are a home security company specialising in professionally installed alarms and CCTV systems.

SafeWatch UK is a trading name of The Sales Academy Manchester Limited, registered in England and Wales (Company Number: 15643218).

Website: www.safewatchuk.co.uk

Email: info@safewatchuk.co.uk

Phone: 0800 772-3685

2. What This Policy Covers

This Privacy Policy outlines how we collect, use, store, and protect your personal data. We are committed to respecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. Data We Collect

We may collect and process:

Identity Data – your name or title

Contact Data – phone number, email, home address

Installation Data – location of system and monitoring needs

Technical Data – IP address, browser type, device info

Usage Data – pages you visit, forms you fill

Marketing Data – preferences for communication and promotions

We do not collect sensitive personal data or data from children under 16.

4. How We Collect It

Directly from you via forms, calls, consultations

Automatically through cookies and analytics

From referrals or family members (with your consent)

5. Why We Use Your Data

We use your information to:

  • Respond to your enquiries and provide quotes
  • Deliver and maintain alarm/CCTV services
  • Send appointment reminders and service updates
  • Process payments and manage your account
  • Send marketing updates (if you’ve opted in)
  • Comply with legal obligations

6. Sharing Your Data

We only share data when necessary and with:

  • Our installation engineers and monitoring partners
  • IT and CRM service providers
  • Legal or regulatory bodies (if required by law)
  • We never sell your data.

7. Data Security

Your data is protected with:

  • Encryption and secure servers
  • Access restrictions for authorised staff only
  • Regular audits and compliance reviews

8. How Long We Keep Your Data

We keep data only as long as needed:

  • Enquiries: 12 months
  • Customer records: 7 years (for accounting and compliance)
  • CCTV footage (if applicable): per monitoring agreement

9. Your Rights

You have the right to:

  • Request a copy of your data (Subject Access Request)
  • Correct incorrect or outdated data
  • Request deletion (unless legally required to retain it)
  • Object to marketing
  • Withdraw consent at any time
  • To exercise your rights, contact: info@safewatchuk.co.uk
  • If you’re unhappy, you can also complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

10. Cookies

We use cookies to:

  • Track site usage
  • Improve performance
  • Personalise content

You can control cookie settings via your browser or opt-out using our cookie banner. See our [Cookie Policy] for details.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Please check this page periodically. Updates are effective once posted.

0800 772 3685
0800 772 3685
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